Lesson 2. Living abroad. Vocabulary: Working abroad

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Lesson 3. Living abroad. Grammar: Present Simple and Prepositions of time.

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Lesson 4. Living abroad. Speaking: Making small talk.

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Lesson 5. Living abroad. Writing: Formal and informal emails.

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Lesson 6. Living abroad. Case study: Global recruit.

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Unit 2. Lesson 7. Dealing with customers. Reading: The shopping experience

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Lesson 8. Dealing with customers. Vocabulary: Telephoning and customer care

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Lesson 9. Dealing with customers. Grammar: Countable and uncountable nouns, requests and offers

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Lesson 10. Dealing with customers. Speaking: Telephoning – handling complaints

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Lesson 11. Dealing with customers. Writing: Dealing with an email of complaint

Lesson 12. Dealing with customers. Case study: The Panorama conference

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Lesson 13. Review

Unit 3. Lesson 14. Operations Reading: Lean manufacturing

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Lesson 15. Operations Vocabulary: Trends and planning

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Lesson 16. Operations Grammar: Present continuous, adverbs, present simple passive

Lesson 17. Operations Speaking: Presentations-signposts and stepping stones

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Lesson 18. Operations Writing: Instructions and procedures for an exhibition stand

Lesson 19. Operations Case study: Scotair

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Unit 4. Lesson 20. Success stories Reading: Business leaders and success stories

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